Information We Collect

We collect different types of information depending on how you engage with us. Some of this happens automatically when you visit our website, while other information you provide directly when enrolling in programs or reaching out for assistance.

Personal Information You Provide

When you sign up for our learning programs or contact us, we typically collect:

• Full name and contact details (email address, phone number)
• Residential address for Australian residents
• Educational background and professional experience relevant to program placement
• Payment information processed through secure third-party providers
• Communication preferences and program interests
• Any additional information you choose to share in inquiries or feedback

Automatically Collected Data

Our website collects certain technical information to improve your experience and understand how visitors use our services. This includes your IP address, browser type, device information, pages visited, and time spent on different sections. We use cookies and similar tracking technologies for this purpose.

How We Use Your Information

We don't sell your personal information to third parties. Everything we collect serves specific purposes related to delivering quality financial education and maintaining our relationship with you.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption for data transmission and implement multiple security layers to protect against unauthorized access. Our team receives regular training on data protection practices.

While we take security seriously, no system is completely impervious to threats. We continuously monitor and update our security measures, but we also recommend you take precautions like using strong passwords and not sharing login credentials.

Data Retention Periods

We keep your personal information for as long as necessary to fulfill the purposes outlined in this policy. Generally speaking:

• Active student records are maintained throughout your enrollment and for seven years after program completion to comply with Australian business record-keeping requirements
• Financial transaction records are retained for seven years in accordance with taxation laws
• Marketing communication data is kept until you unsubscribe or request deletion
• Website analytics data is typically aggregated and anonymized after 26 months

Sharing Your Information

We work with carefully selected service providers who help us deliver our educational programs. These third parties only receive the information necessary to perform their specific functions and are contractually obligated to protect your data.

We may disclose your information if required by Australian law, court order, or government regulation. We'll notify you of such requests unless legally prohibited from doing so.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We're committed to honoring these rights and making the process straightforward.

1. Access Your Information: You can request a copy of the personal data we hold about you. We'll provide this within 30 days, free of charge for reasonable requests.
2. Correct Inaccurate Data: If any information we hold is incorrect or outdated, let us know and we'll update it promptly.
3. Request Deletion: You can ask us to delete your personal information, subject to legal retention requirements. Some records must be kept for compliance purposes.
4. Opt Out of Marketing: Unsubscribe from promotional emails at any time using the link in our messages or by contacting us directly.
5. Restrict Processing: You can request limitations on how we use your data in certain circumstances.
6. Data Portability: Request your information in a commonly used, machine-readable format to transfer to another service.
7. Lodge a Complaint: If you're unhappy with how we handle your data, you can file a complaint with the Office of the Australian Information Commissioner.

To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll respond to your request within 30 days and verify your identity before processing any data access or deletion requests.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and gather insights about how visitors interact with our content. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.

Types of Cookies We Use

• Essential Cookies: Required for basic site functions like page navigation and secure area access
• Performance Cookies: Help us understand which pages are most visited and identify any errors
• Functionality Cookies: Remember your preferences like language settings or region
• Analytics Cookies: Provide aggregated data about site traffic and user behavior patterns

Most browsers allow you to view, manage, and delete cookies. Check your browser's help section for specific instructions. Keep in mind that blocking cookies may prevent you from accessing certain features of our website.

Children's Privacy

Our financial education programs are designed for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18 without parental consent. If you believe we've inadvertently collected information from a minor, contact us immediately and we'll delete it.

International Data Transfers

While we primarily operate within Australia, some of our service providers may store or process data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards. We only work with providers in countries with adequate privacy protections or who agree to contractual clauses that meet Australian requirements.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website. The "Last Updated" date at the top of this page shows when the most recent revision occurred.

Continuing to use our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can close your account or stop using our services.

Data Breach Notification

In the unlikely event of a data breach that may result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme. We'll provide clear information about what happened, what data was affected, and steps you can take to protect yourself.